Duro Z Bunk Bed Loft with Desk - Black

Comments about Duro Z Bunk Bed Loft with Desk - Black:

Bought this for my son's eighth birthday. After having delivery problem with a couple of other vendors, found that Hayneedle used curbside servicer and bought here. Had a difficult time assembling as many screws weren't properly machined and would not even go in the holes. Desktop was slightly dinged. No replacement parts available so accepted a discount. A couple of days later, some of the welded parts started coming apart. Hayneedle issued a full refund and shipped me a new bed (had to place a new order but I'm okay). Pleased with service - not 100% on the product. Am hopeful that "take two" will arrive in better shape.

Service and delivery comments:

Delivered promptly. No problems there. However, many parts were defective. Several screws would not fit in holes. Some holes wouldn't line up. Accepted a discount so that we could purchase replacement parts as Hayneedle does not offer them. A few days later, when welded parts started breaking down, called back to find out our options. Hayneedle issued a full refund and shipped me a new bed (had to place a new order but I'm okay). Pleased with service - not 100% on the product

Comments about Duro Z Bunk Bed Loft with Desk - Black:

Bought this for my son's room. His room isn't terribly small but it would be awfully cramped with a desk. This seemed like a great solution. We love the design but my husband had a heck of a time assembling it. Unlike furniture from somewhere like [@], the pieces are not labeled so we are going to have to disassemble the whole thing to turn a couple of pieces around. Also, one trim bolt was missing and several screws (and their holes) including one of the feet weren't properly tooled and simply will not fit. We are going to have to trek to [@] to look for replacements as company will not provide replacement parts. Additionally, desk had a small gouge out of one corner. Again, no replacement parts available. My husband spent 3 1/2 hours getting the thing almost built and we still aren't quite done because of the screw problems.

Service and delivery comments:

Delivery was fabulous. Delivered exactly when promised with box fully intact and in good shape.

When box was unpacked, almost all parts were there. One trim bolt was missing but we'll put that against the wall. Some of the screws weren't tooled properly and simply would not go into the holes at ALL. Additionally, there was a small gouge in the desktop. We contacted customer service who was VERY friendly and professional but unable to provide replacement parts (not terribly happy about that). BUT, they did knock some money off the price as the piece was almost fully assembled and we had waited two months for this bed (ordered once before from another vendor who was unable to deliver intact) and had just spent almost four hours assembling. Not ideal but they did what they could.

Comments about Duro Z Bunk Bed Loft with Desk - Black:

this is an awesome design.

Comments about Duro Z Bunk Bed Loft with Desk - Black:

Nice looking piece of furniture. Saved alot of space in my daughters room for more of her things. Only problem was it took a long time to put together and you have to have someone yo help you.

Comments about Duro Z Bunk Bed Loft with Desk - Black:

My son loves his new bed. A great use of the space.